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Service and support

  • Categories:营销服务
  • Time of issue:2021-03-19 17:11:40
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Service and support

The staff of Sanlang summed up the past experience, integrated pre-sale, sale and after-sales resources, and formed service system that is supported by three courses and two major service systems to provide a comprehensive technical support and after-sales service.

We are committed to 100% advisory services implementation rate, 100% customer complaints reply rate, 100% repair pass rate, 100% user file integrity rate, and 100% service time on- time rate.


After-sales service

Regular return visit system

In the product service cycle, service technicians of our company will carry out regular return visit and track the product service conditions, and provide free technical support by the means of telephone, questionnaires and on-site service, etc.


48 hours response system

Sanlang Company insists on the service aim of “fast, accurate, thoughtful, and thorough”. We guarantee that if there is any failure of the equipment, we will give users a clear answer within one hour after we receive a notice. In the area where there is a special service station, the maintenance personnel will arrive at the scene and solve the problem within 24 hours. The failure of special cause will be solved within 48 hours. If the reported site is not within the scope of the special service station, service personnel will arrive at the scene and solve the problem within 48 hours and solve the failure of special cause within 72 hours. As for the remote areas, maintenance personnel will arrive within 72 hours and solve the problem.

Sanlang
三浪

Service Hotline:

ADD:No. 309 Penglai Road, Xiangshan Industrial Park, Ningbo City, Zhejiang.
TEL:0574-59181515
FAX:0574-59181500
E-mail: sales@sanlang.com

Sanlang

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